RTA Nol Card Refund Process for Lost Damaged Expired or Unused Card in 2024
If you’re looking to refund the balance on your Nol card or claim a refund for an overcharge, understanding the process can save you time and effort.
The Roads and Transport Authority (RTA) in Dubai provides a simple method to apply for Nol card refunds, whether your balance is under 100 AED or exceeds it.
Depending on the amount, you can either receive your refund in cash or transfer it to another registered Nol card. The process is designed to be efficient, with approvals typically completed within 4 days, and SMS notifications keeping you informed.
For overcharge claims, the RTA ensures that your request is handled within 3 to 7 days, depending on the verification needed. In this guide, I will walk you through everything you need to know about getting your Nol card refund smoothly.
Now, I will provide you with online and offline methods for Nol card balance refund. I am also providing you step by step images, so you can easily refund your Nol balance. You can check my guide on Nol card balance check.
Method 01: Nol refund Through RTA Website
If you want your lost Nol card refund in cash or to transfer the refundable amount into other card, you can use the RTA official website. Follow the steps below.
Select your preferred verification method by checking the corresponding box.
Click the Next button to proceed.
Choose your preferred refund method: Transfer to another Nol card or Collect cash refund.
If you select Transfer to another Nol card, you will need to provide the following details:
Nol Tag ID
Reason for Refund (options include Damaged Card, Lost Card, Card Renewal, Card Cancel/Expired)
Pin Code (This can be found in the SMS you received after registering your Nol card with your Emirates ID on the RTA system.)
Click Next to continue.
Review your information carefully, then click Confirm.
You will receive a confirmation notification on your mobile phone.
You can apply the above method to refund or transfer your Nol balance in the Nol Pay app.
Method 02: Get Nol Card Refund by Self Service Machines
To easily get a Nol card refund through a self-service machine, start by visiting the nearest ticket vending machine at any metro station. Once there, speak to the station agent and request a refund for your Nol card balance.
The agent will ask for some necessary details, so be ready to provide the required information. Once you’ve submitted everything, your refund application will be processed on the spot, making it a quick and convenient option for recovering your Nol card balance.
Track or Check RTA Nol Card Refund Status
To track or check the status of your Nol card refund, follow these steps:
To track the Nol card refund status, click on the link.
Enter the 19-digit reference ID number you received via SMS or email.
Complete the “I am not a robot” verification by checking the appropriate box.
Click the Next button to proceed.
Your Nol refund status will then be displayed on your screen.
Frequently Asked Questions
How to Refund Nol Card Balance? To refund your Nol card balance, you can either use the RTA website or visit a ticket vending machine at any metro station. On the website, you’ll need to enter your Nol Tag ID and mobile number, choose your refund method (cash or transfer to another Nol card), and provide any necessary details. If using a vending machine, simply request a refund from the station agent and provide the required information.
Is Nol Card Refundable? Yes, the Nol card is refundable. You can claim a refund for the remaining balance on your Nol card or for any overcharges, following the RTA’s specified process.
How Can I Activate My Refund from Nol Card? To activate your Nol card refund, follow the steps on the RTA website or use a self-service machine at a metro station. After submitting the required information, your refund will be processed, and you will receive an SMS confirmation once it is approved.
Can I Refund Nol Card as a Tourist? Yes, tourists can refund their Nol card balance. You can choose to receive the refund in cash or transfer the balance to another Nol card. The process is the same as for residents, and it can be done either online or at a ticket vending machine.
Can I Transfer My Nol Card Balance? Yes, you can transfer your Nol card balance to another registered Nol card. This option is available during the refund process, especially if your remaining balance is over 100 AED.
I'm Haris Ali, and I've been working with identification documents in the GCC countries for over 8 years. I've gained valuable experience from working with various government authorities in the region, especially with documents like the Emirates ID.
In my free time, I enjoy playing cricket and exploring new destinations around the world.
