Helpline: +971 2 4955555 / Call Center: 600522222

Online ICA or ICP Smart Services for UAE Residents & Foreigners in Emirates (2024)

ICP Smart Services, also known as ICA Smart Services, is a helpful online service in the United Arab Emirates (UAE) provided by the Federal Authority for Identity, Port Security, Customs, and Citizenship. It helps residents and foreigners with visa and other entry approvals.

This online system lets you register your arrival and departure info, apply for your Emirates ID and Residential Visa, passport services, travel insurance, and check your Visa validity in Dubai. 

ICP Smart Services

What is the ICP Smart Services System?

ICP Smart Services is an online system that makes it easy for businessmen, residents, and visitors in the UAE to enter and exit the country. You can use this user-friendly platform to check your visa validity and passport details right from your computer or smartphone. The system is accessible in different ways: you can use it in person, online, or through a dedicated mobile app.

If you’re a resident of Dubai, it’s a good idea to visit your nearest ICP office for the first registration. This will help you take full advantage of the many convenient services they offer. Some of these services include:

  1. Permit Visa
  2. Renewal of entry permit
  3. Tracking Visa Application Status
  4. Renewal of Emirates ID
  5. Golden Visa
  6. Checking the Status of Residency
  7. Passport Renewal
  8. Issuing a Family Book
  9. Learning about Immigration laws and regulations

ICP Smart Services App

The ICP Smart Services app is like your handy helper for all things official in the United Arab Emirates! Whether you’re a local, resident, or just visiting, you can use it to tap into the services of the Federal Authority for Identity, Citizenship, Customs & Port Security. Cool, right?

With this app, you can do stuff like apply for visas, sort out residencies, pay fines, print your family book, and even renew your passport if you’re a citizen. It’s basically your one-stop shop for all kinds of important tasks. 

ICP Smart Services Contact Number & Customer Care

If you need to reach out to the ICP Smart Services team, there are plenty of ways to do it! Here’s a rundown of all the channels you can use:

  1. Instagram: Drop them a message on their IG page, @ICPUAE.
  2. Live Chat (Ask Hamad): Chat with Ask Hamad for quick assistance.
  3. Facebook: Reach out through their Facebook page, also @ICPUAE.
  4. Contact Director General: Get in touch directly with the Director General.
  5. Call Center: Give them a ring at 600522222. They’re available 24/7 to help you out.
  6. Website: Visit their website at for info and assistance.
  7. YouTube: Check out their YouTube channel, ICPUAE, for more.
  8. ID Card Status: Track your ID card status easily.
  9. Contact Us: Use the “Contact Us” feature on their website.
  10. Innovative Ideas Bank: Share your innovative ideas with them.
  11. Customer Happiness Centers: Visit their centers for in-person assistance.
  12. Mobile Application: Download their mobile app for on-the-go help.
  13. Self-Service Kiosks: Find kiosks for quick assistance.
  14. Complaint System: Lodge a complaint if needed.
  15. Threads: Join the conversation on Threads.
  16. TikTok, Snapchat, LinkedIn: Connect with them on social media.
  17. Chatbot: Get assistance from their helpful chatbot.

If you prefer traditional methods, you can always contact their head office in Khalifa City, Abu Dhabi. Here’s the info:

ICP Smart Services Head Office:

  • Tel: +971 2 4955555
  • Fax: +971 2 4955550
  • Address: Street 12, near Al Forsan Resort, Abu Dhabi, UAE
  • Email: [email protected]
  • P.O. Box: 47999
  • Location: 24.40157, 54.551759

ICP Smart Services Helpline

If you ever need help or have questions about ICP Smart Services, you can reach out to their Contact Center anytime, day or night, at 600522222. They’re available 24/7 to assist you!

What Can You Do in The ICP Smart Services Online System?

The ICP Smart Services website offers many useful functions for business owners and travelers. Here’s what you can do:

Check Application Status: Log in with your Smart Number from any web-enabled device to see the status of your applications, whether it’s on your mobile, tablet, or laptop.

Check Application Status form The ICP Smart Services Online System

Make Changes Online: Easily make changes to your application right on the website.

Reschedule Appointments: If your residence entry appointment is canceled, you can quickly reschedule it online.

Passport Services: Apply for new passports, renew existing ones, or replace lost or damaged passports.

Residency Visas: Apply for new residency visas, renew them, or change your visa status.

Business Services: Apply for and renew business licenses, and update your business information.

Employee Visa Management: Manage visa applications, renewals, and status changes for your business’s employees.

Visitor Entry Permits: Apply for, renew, and modify entry permits for visitors to the UAE.

Tourist and Business Visa Services: View information about tourist and business visa services online.

Fines and Fees: Check fines and fees related to various government services, and make payments online.

Fines and Fees ICP Smart Services Online System

File Appeals: File an appeal for any issues you encounter online.

Request Refunds: Request refunds for services online.

Emirates ID Services: Update your Emirates ID information or check the status of your Emirates ID.

Benefits of ICP Smart Services

Let me break down why using ICP or ICA Smart Services in Dubai and the UAE is a total game-changer:

Save Time and Effort: With ICP Smart Services, you can handle most tasks right from your couch or desk, any time of day. No need to stress about closing times or missing work for appointments.

24/7 Access: ICP Smart Services is open for business 24/7, 365 days a year. 

Reduced Paperwork: Forget about printing tons of documents and lugging them around. With ICP Smart Services, you can submit everything online, saving you time, and money.

Faster Processing: ICP Smart Services speeds up the whole application process, often getting results in just days or even hours. Plus, you can track your application’s progress online.

Increased Transparency: Wondering what’s happening with your application? With ICP Smart Services, you’re in the loop! Check your application status, keep tabs on fees, and get updates via email or text.

Multilingual Support: Whether you speak Arabic, English, Hindi, Urdu, or Malayalam, ICP Smart Services has you covered. 

Who Can Register at ICP Smart Services?

There are a few situations where you might need to sign up with UAE ICP Smart Services:

Moving to the UAE: If you’re moving to the UAE and need to get a residency visa or an identity card, you’ll want to register.

Visa Stuff: If you’re already living here and need to renew your visa, change its status, or update your info, you’ll need to register too.

Passport Help: UAE citizens who need passport services, like renewals or getting a new one, should also register.

Business Folks: Business owners or employers who need to handle stuff like employee visas or customs services, yup, they’ll need to register as well.

Visiting?: If you’re just visiting the UAE and need an entry permit or want to extend your visa, guess what? Yep, registration time.

GCC Friends: If you’re from a Gulf Cooperation Council country and you’re in the UAE, there are services for you too that you’ll want to sign up for.

If you’re a resident here or just visiting, you don’t have to register before you come. You can sort it all out when you’re here.

How Can You Register for ICP Smart Services

Here is the ICP smart services registration process:

Visit the Official Website: Head over to the official website of the Federal Authority for Identity, Citizenship, Customs & Port Security (ICP).

Create an Account: Look for the option to create a new user account. Just fill in some basic info like your name, email, and phone number.

Verification: After you enter your details, you might need to verify your account. This usually involves clicking a link sent to your email or entering a code sent to your phone.

Log In: Once your account is verified, log in using your new username and password.

How Can You Register for ICP Smart Services

Enter Required Info: Now, fill in any other info they ask for, like your Emirates ID or passport details.

Complete Registration: You might need to agree to some terms or do another verification step.

Access Services: Now you can use ICP Smart Services for stuff like applying for visas or checking application status.

If you’re at the airport, you can register right there at the Smart Services counter. Or, if you prefer, you can give them a call at 800 9090 to register over the phone. Oh, and they’ve got a handy mobile app too! 

ICP Smart Services Golden Visa Information

Looking to live, work, or study in the UAE for up to 10 years? You might be eligible for the long-term Golden Visa! This visa is meant to attract skilled individuals and investors to the UAE.

With this visa, you get access to top-notch education and healthcare, and you can even bring your family along by sponsoring their residence visas.

Now, to qualify, you gotta be in one of these categories: talented individual, researcher, top student, doctor, specialist, innovator, athlete, entrepreneur, investor in the economic and real estate sectors, or part of an up-and-coming company.

To see if you qualify, there’s a questionnaire on their website you can fill out. And if you’re interested, you can apply for the Golden Visa online through the ICA innovative services platform.

Now, here’s the drill for the application process:

  1. Download the ICP UAE app or hop on their website to get started.
  2. Click on “Public services” and then hit up “Nomination Application” for the Golden Visa.
  3. Fill in all the details about your application.
  4. Pay the visa fee and attach the required documents.

Oh, and speaking of fees, the registration fee for the Golden Visa ranges from 2800 to 4800 AED. There’s also a registration fee of AED150, which you can pay online or at the ICP office after you arrive in Abu Dhabi or Dubai.

Other Visas Options

Family Visa Services: ICP offers services for families too! They issue visas for family members so you can all travel together. You can also extend your visa through ICP.

Virtual Work Residence Permit: The government offers a virtual work residency permit through ICP. It’s valid for one year, and you can renew it after that.

Residence Visa: This visa allows you to live and work in the UAE. You need to apply for a residence permit first. Residence visas are valid for three to ten years, and you can sponsor others. They let you work legally in the UAE and come in six types: business, golden, property owner, retirement, remote work, and student.

How to Apply for a Visa through ICP Smart Services in 2024?

Applying for a visa through ICP Smart UAE is pretty straightforward. Here’s a step-by-step guide for you:

  1. Visit the official website of ICP UAE Services.
  2. If you don’t have an account yet, you’ll need to create one. Just click the “Login” or “Create Account” button and follow the instructions.
  3. From the homepage, select the type of visa you want, whether it’s a work visa, visitor visa, or any other type.
  4. Choose the country or region where you’re applying for the visa.
  5. The visa application form will ask for your personal details like name, date of birth, and address. Make sure to provide accurate information to avoid delays.
  6. Depending on the visa type, you might need to submit documents like your passport, photographs, or a letter of invitation. Check the specific requirements provided by the visa agency or embassy.
  7. After completing the form, you’ll need to pay the visa application fee. This can usually be done online through a secure payment gateway.
  8. Once everything is filled out and paid for, hit the “Submit” button to send off your visa application. You should get a confirmation message after it’s successfully submitted.

The processing time varies depending on the country and visa type. You can check the processing time on the ICA Smart Services website or contact the visa agency or embassy for updates.

You can track the status of your visa application on the website. They’ll also contact you if they need any additional information.

If your visa is approved, you’ll either get it in the mail or have to pick it up at a designated visa collection center.

Before you travel, make sure to check the visa’s validity and any conditions that apply.

How To Track The Progress of Your Application

Now, let me walk you through how to track your visa application and check its validity. It’s pretty simple, so don’t worry!

Tracking Your Visa Application:

When you apply for a visa, make sure to ask the service provider for your application and reference numbers. You’ll need these to track your visa.

For Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah: If you applied for your visa to any of these places, head over to the website of the Federal Authority for Identity, Citizenship, Customs, and Port Security (ICP) to track your visa application.

For Dubai: If your visa is for Dubai or you applied through Amer centers in Dubai, you can track your application through the General Directorate of Residency and Foreigners Affairs-Dubai. You can also use the DubaiNow app to check your application status.

Checking Visa Validity:

For Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah: If you already have a visa for any of these places, you can check its validity on the ICP website.

For Dubai: If you have a visa for Dubai, you can check its validity on the website of the General Directorate of Residency and Foreigners Affairs-Dubai.

If you have any questions about visa issuance, types, or validity, you can reach out to ICP at their toll-free number 600522222 or through their feedback platform.

For Dubai visas, contact Amer service on the toll-free number 800 5111 if you’re in the UAE. If you’re outside the UAE, dial +9714-313-9999.

Bottom Line

I hope this article has shed light on the many ways ICP Smart Services can make your life easier in the UAE. Whether you’re a resident, visitor, or business owner, the convenience of accessing essential services online or through dedicated apps is undeniable. 

From visa applications to passport renewals, tracking application status, and even accessing multilingual support, ICP Smart Services offers a comprehensive range of solutions to meet your needs.

By following the simple steps outlined in this article, you can navigate the ICP Smart Services platform with ease and confidence. Whether you’re applying for a visa, checking your application status, or verifying visa validity, the process is simple and user-friendly.

Frequently Asked Questions

How do I raise a complaint in ICP smart services?

To raise a complaint in ICP Smart Services, you can easily do so by logging into the system on ICP’s website. Just click on the “Submit a Complaint” icon, where you can either add a new complaint or track a complaint you’ve already submitted. It’s a straightforward process designed to address your concerns efficiently.

How do I check my ICP fines?

To check your fines with ICP, you can visit their official website and navigate to the fines and leaves permit section. From there, you’ll need to enter your information and solve a captcha to view your fines or receive confirmation. It’s a quick and convenient way to stay updated on any fines you may have.

What is The ICP smart services full form?

The full form of ICP in ICP Smart Services stands for the Federal Authority for Identity and Citizenship. This smart services system offers various services related to identity and citizenship for establishments. To start using the system, a facility must have an effective commercial license, ensuring that only legitimate entities can access these services.

What are the ICP smart services photo requirements?

When it comes to photo requirements for ICP Smart Services, the picture size for document applications should be 35 mm in width and 45 mm in height, with the height of your head ranging from 31 to 35 mm. In digital form, this translates to a ¾ format, with a minimum resolution of 600 DPI. For a digital ICP photo, the recommended size in pixels is 826 by 1063 px.

What are ICP smart services working hours?

For inquiries about ICP Smart Services working hours, their Contact Center is available 24/7 to assist you. Whether you have questions, need assistance, or want to raise a concern, you can reach out to them at any time for prompt and helpful support.

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